Reference

How metaldaily Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account data collected at registrationPayment data via JazzCash, Easypaisa, RaastCookie and device data explainedYour right to access or delete dataPakistan-applicable where local law permits
metaldaily How metaldaily Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account and payment data is handled with care at every step — from the moment you register to every deposit and withdrawal you make. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. We do not store your JazzCash or Easypaisa PIN at any point in the transaction flow.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to see how the lobby is used. You can block non-essential cookies through your browser without affecting account access.

Data Retention

Account records are retained for as long as your account remains active and for a period afterward as required by applicable rules in eligible regions. Support chat logs are purged after resolution.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or email and we will respond with the relevant records.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to your data, ask us to correct something or raise a privacy concern, our support team handles these requests directly. We aim to respond to all data-related queries within a reasonable timeframe. Reach us through any of the channels below — your account reference speeds things up.

Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record and respond accurately.
Live Chat Start a live chat session from your account dashboard. Our team can confirm what data we hold, walk you through deletion steps or update stored details on your behalf.
Account Settings Several data preferences — including marketing contact and cookie consent — can be adjusted directly inside your account settings without needing to contact support.

Common Questions About Your Privacy on metaldaily

These are the questions we get most often about how your data is handled. If your question is not covered here, reach us through live chat or email and we will answer it directly.

We collect your name, email address, mobile number and device information at registration. This is used to verify your account and keep your sessions secure.

We store only the transaction reference and wallet identifier needed to match your deposit or withdrawal. Your wallet PIN and full account credentials are never stored by us.

Yes. Contact our support team via live chat or email with your account reference. We will process your deletion request in line with applicable requirements for eligible regions.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can block non-essential cookies in your browser settings without losing account access.

We do not sell your data. Payment processors supporting JazzCash, Easypaisa and Raast handle transaction data under their own separate privacy terms, which apply independently.

Log in and go to your account settings to update your mobile number or email address. For changes that require identity verification, our live chat team can assist you directly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.