Reference

Your Rights and Our Conditions at metaldaily

These terms govern your use of metaldaily, including how your account is managed, what data we hold, and the rules that apply where access is permitted under local law.

Account ConditionsData HandlingJurisdiction EligibilityContact RightsPolicy Updates
metaldaily Your Rights and Our Conditions at metaldaily
DATA AND ACCOUNT STANDARDS

How We Handle Your Data and Account Security

We hold only the data needed to operate your account and meet applicable compliance requirements. That includes identity documents submitted at registration, transaction records tied to JazzCash, Easypaisa, or Raast payments, and session logs used for security monitoring. Cookies on the platform track session state and performance metrics; you can manage non-essential cookie categories through the cookie preferences panel in your account settings. We do not sell your personal data to third parties.

Data Retention

We keep account and transaction data for the period required under applicable regulations, then delete or anonymise it. You can request a copy of your data at any time through the support email channel.

Account Security

Logins are protected by OTP verification sent to your registered mobile number. If you notice unusual access, lock your account immediately from the security settings page and contact support.

Cookie Controls

Essential cookies keep your session active. Analytics and preference cookies are optional and can be switched off in the cookie panel without affecting your ability to deposit or play.

Data Change Requests

To correct, update, or request deletion of your personal data, send a written request to our support email with your account ID. We process data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how our terms apply to your account, need to request a change to your data, or want to raise a legal concern, we have three direct routes. Our support team handles account-level queries around the clock; formal legal notices should go through the dedicated email channel.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Our support team responds to legal and account queries during active support hours.

Email Support

Send formal legal requests, data access queries, or account dispute notices to our support email. We aim to respond within two business days.

Account Help Centre

Your account settings panel holds a dedicated Help section with written responses to common legal questions about terms, data, and eligibility.

Common Questions About metaldaily Legal Terms

These are the questions we see most often from account holders about their legal rights, data, and eligibility. If your question is not here, contact support directly through the live chat or email route above.

Access depends on local law and the eligible regions defined in our terms. We recommend checking your local legal position before opening an account, as the platform is only available where applicable law permits it.

We hold your registration details, identity verification documents, payment transaction records tied to methods like JazzCash or Easypaisa, and session logs used for account security purposes.

Send a written data access request to our support email with your account ID. We will compile and send your data within the timeframe required by applicable regulations.

Yes. Submit a deletion request via the support email. Note that some data must be retained for compliance and audit purposes even after an account is closed, as required by applicable law.

We will notify you via your registered contact details if a material change is made. Continued use of the platform after that notification is treated as acceptance of the updated terms.

Start with the live chat or support email channel. For formal disputes, submit a written notice by email with your account ID, the transaction reference, and a clear description of your complaint.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.